01
Before you order
Tell us your door type and whether there is a gate, and send a photo and rough measurements.
Service & support
Installation and support, handled locally.
We install, service and honour the warranty on every STANLEY lock we sell in Singapore.
Installation
Check the door before you order.
Door material, thickness, which way it opens and the existing mortise cutout all affect fit. Send us the door type, a photo and rough measurements. Installation is included in the price, and anything unusual is quoted separately.
02
We confirm fit
We check that the model you want fits your door’s cutout, thickness and the way it opens.
03
Installation day
An installer fits the lock, sets up the app and shows you how to add fingerprints, faces and codes.
Warranty
One-year local warranty.
Every new STANLEY smart lock we sell in Singapore carries a one-year local warranty. Your order confirmation states the start date and exactly what is covered.
Care
Looking after the lock.
01
Batteries
Charge or replace batteries when the low-battery alert appears. Models with an emergency Type-C port can be woken with a power bank if the battery runs flat.
02
Keypads and sensors
Wipe glass keypads and sensors with a soft, dry or lightly damp cloth. Avoid abrasive or solvent cleaners.
03
Mechanical keys
Keep the supplied mechanical backup keys somewhere safe away from the door.
Existing owners
Need help with your STANLEY lock?
Include the model, what happened, and a photo or video if you have one. We will reply with what to do next.